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Technical
Authoring...
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•
New
systems, though technically perfect, can fail purely because
end users struggle to understand them and so bypass them
• The systems that succeed are the ones that can be used and understood by users with the minimum of training and support • This can be done by observing best practice and specialist knowledge, recording it clearly and communicating it to the relevant people in the most effective, efficient way This increases user confidence and satisfaction and reduces support costs • We offer a high standard of technical authoring, using a variety of media and software transforming technical jargon into straighforward, manageable information
•
Documentation of internal and external processes |
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